Payments & Refunds

Session payments go to your photographer through their own connected payment account. You'll usually pay a deposit to hold the date, with the balance due before the session — or split across a payment plan if your photographer offers one. Every payment sends you an emailed receipt, and your portal always shows what's paid and what's still due.

Card payments may include a processing fee, shown clearly on the checkout screen before you pay. Nothing is added after the fact.

Your photographer's agreement — the contract you sign during booking — sets the cancellation and refund terms for your session. In most cases deposits are non-refundable because they hold a date the photographer then turns away. Read that section of your contract before you book; it's the document that governs.

To cancel or move a date, message your photographer from your portal or use the reschedule request button on your booking. Refunds for a session are issued by the photographer, not by Rooted Sessions.

Every photographer starts with a 7-day free trial and isn't charged until it ends. After that, plans renew automatically each month or year until cancelled.

Cancel anytime from Studio → Billing. Cancelling stops the next charge and keeps your Studio open through the end of the period you've already paid for. We don't pro-rate part-used months.

If you're charged by mistake, or you cancel and something goes wrong, email us and we'll make it right.

Please contact your photographer — or us, for a subscription charge — before opening a dispute with your bank. Almost everything is faster to fix directly.